Our contact details
Fido Print
Unit 3, Arc House
Gerrard Street
Stalybridge
SK15 2JY
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The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Images, text and files provided by you to us
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- register for an account
- order products
- request customer support or send us any other communication
- sign up for newsletters, email alerts, and special offers
- enter contests
- sign up for, or redeem, special offers
- use our preview or sharing features
How we use your information
- provide the features and functionality of the site
- fulfil your requests for our products and services
- communicate with you about the status of your orders
- send you information about our products and services
- for our internal business purposes
- provide notices about the results of contests and other promotions
We may share this information with other members of the Pantheon Business Group and selected third parties for fulfilment of orders (e.g. we may provide your address to Royal Mail so they can deliver your order).
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via the contact details provided above.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your personal information stored for the duration you have an account with us to facilitate easy replacement of orders. You can request disposal of this information by closing your account with us.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the contact details given above if you wish to make a request.
The 2003 EU e-privacy directive (the cookie law)
What are Cookies?
Cookies are small files that may be stored on your computer when you visit a website to enable or improve your experience. Some features on our site won't work if you disable cookies, and we can't be sure how the website will perform.
What sort of cookies will you use?
There are broadly four categories of cookies:
Necessary
These cookies are essential for the website to work properly. Examples of necessary cookies are storing things like the content of your basket before you checkout, or information about you being logged in to the site.
Performance
We use these cookies to create statistics about how the site is used, provide information about any issues encountered and generally help us to improve the performance of our sites.
Functionality
These cookies allow us to remember choices or customisations you make, such as log in details or language preferences.
Targeting
These cookies are used to deliver content that is more relevant to you and your interests.
We may use some or all of these types of cookies to enable or improve your experience of our website.
Can I block cookies?
If you do not wish us to store cookies you may find sections of the website do not work properly, however you can disable cookies within your web browser. Please see your browser's documentation for more details.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details given above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
